Exchange Policies

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To place a return for exchange request, you can contact us via phone call @ +88 01618858199, via email ~ suenobd@gmail.com or simply send us a message on our facebook page (m.me/suenobd). Please note that returns for exchange will need to be sent at your own cost to the following address: 

If your request is accepted, we will send you a return for exchange shipping request, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return for exchange will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange
We will notify you once we’ve received and inspected your return, and let you know if the exchange request was approved or not. If approved, your product will be exchanged and shipped back to you within 07 days.
If more than 10 business days have passed since we’ve approved your return for exchange, please contact us at suenobd@gmail.com.